Shipping policy

eBooks

All of our eBooks are delivered to you via the email on your store account within 1 minute of submitting your order. The service we use is Bookfunnel.com. You will receive an email from help@bookfunnel.com with a link(s) to the eBooks on your order. One link for each eBook. 

When you click on the link, it will take you to that book's landing page where you will be able to choose the type of file you want to download to your favorite e-reading app/device. Note that Bookfunnel also have their own reading app, which works very well.

If you have any questions or issues, in the email there is a customer service contact info to Bookfunnel directly. Their customer service has been wonderful and will take good care of you. If there are any issues past that, please contact us at rwwallace@rwwallace.com.

Merchandise & Print Books

Most of our merchandise is made-to-order. So once you order an item, it will be created to your specifications and then shipped to you. Due to this, the delivery time ETA is usually between 1-3 weeks depending on the item. If you have multiple items in your order you may also receive them at different times as well.

Physical books are printed on demand and drop-shipped directly to you from the printer. We use Bookvault, who have printers in the UK and in the US. Shipping prices and delivery times will be dependent on your location in relation to either of these sites. Average delivery time is usually between 1 to 3 weeks.

All creation and shipping updates and ETAs, including tracking information where able, will be emailed to your on a regular basis.